Communication Skills

  • Ensuring Customer Delight

    Ensuring Customer Delight

    Objectives:

    Participants will learn how to gauge the different types of customers and learn how to handle high volumes of enquiries efficiently. This training stems from a direct and complete understanding of self-awareness, and evaluations will enhance participants understanding of their own behavior and explore the impact it has on others. Practical techniques and checklists will help delegates solve difficult situations and manage awkward customers.

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  • Effective Communications

    Effective Communications

    Objectives:

    The aim is to take all members of employees within your organization to a new level of authentic, and well written communication by planning, structuring and organizing ideas more effectively.

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